How to Fix Elevator E2 Error Code: Causes & Solutions

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‍E2 Error Code: What It Means and How to Fix It

Encountering an E2 error code on your residential elevator can be frustrating and raise concerns about safety and functionality. If you own a ThyssenKrupp LEV elevator, this error typically points to a specific issue within the control system or motor drive.

Understanding what causes the E2 error code, its implications, and how to address it can save you time, money, and ensure your elevator operates safely. In this blog, we’ll explore the common causes of the E2 code and provide steps to resolve it effectively.

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What Does the E2 Error Code Mean?

The E2 error code on a ThyssenKrupp LEV elevator typically signals a motor drive fault and is often linked to a critical issue within the selector system.

This fault can be triggered by various factors, including:

• Misaligned door zone sensors
• Faulty normal limit switches
• Out-of-position leveling magnets

The selector system ensures the elevator stops precisely level with the landing. It reads signals from leveling magnets to inform the controller of the car’s position. If the magnets are misaligned or not reading correctly, the elevator may overshoot or stop slightly beyond the intended landing.

This can create a situation where the selector system believes the elevator has stopped correctly, but the limit switches fail to activate due to misalignment—causing conflicting signals to the controller.

Additionally, the E2 error code can be caused by external factors, such as:

• Voltage spikes
• Lightning strikes
• Wear and tear within the control system

When this happens, the elevator’s drive system may struggle to function properly, leading to erratic behavior or a complete shutdown. Identifying and addressing the root cause of the E2 error is essential to restoring safe and reliable operation.

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Common Causes of the E2 Error Code

1. Voltage Spikes or Power Surges

Sudden increases in electrical voltage, often caused by lightning or fluctuations in your power supply, can damage the motor drive and trigger the E2 error code.

2. Aging Control Systems

ThyssenKrupp LEV elevators, particularly those installed in the early 2000s, use control systems that may no longer offer sufficient protection against electrical issues, making them prone to faults.

3. Worn Components

Over time, internal components of the elevator's drive system can wear out, leading to operational failures and error codes.

4. Improper Maintenance

Lack of regular servicing can worsen wear and tear, increasing the likelihood of errors such as E2.

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Steps to Fix the E2 Error Code

If your elevator displays the E2 error code, follow these steps:

1. Power Cycle the Elevator

• Turn off the elevator’s power supply at the main breaker.
• Wait for 5-10 minutes to allow the system to reset.
• Turn the power back on and check if the error clears.

2. Inspect for Electrical Issues

• Check your home’s electrical system for signs of voltage fluctuations or recent power surges.
• Ensure that your elevator’s dedicated power supply is functioning correctly.

3. Contact a Professional Technician

• If the issue persists, reach out to a qualified technician like those at Southern Lifts.
• A professional inspection can accurately diagnose the root cause of the E2 error code, whether it's a selector system issue or a voltage surge, and help prevent further damage to your elevator's control system.

4. Consider Upgrading Your Control System

For recurring issues, upgrading to a modern control system, such as the TKA LEV II Controller, can resolve the underlying problem and prevent future faults.

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Why Upgrade to the TKA LEV II Controller?

At Southern Lifts, we specialize in upgrading ThyssenKrupp LEV elevators with the advanced TKA LEV II controller. This upgrade offers:

✅ Enhanced Protection – Improved resistance to voltage spikes and power surges.
✅ Smoother Operation – A modern drive system ensures a quiet and reliable ride.
✅ Extended Warranty – Includes a one-year parts and labor warranty and a two-year warranty on parts.

Upgrading not only resolves issues like the E2 error code but also improves the overall performance and safety of your elevator.

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Preventative Maintenance to Avoid E2 Error Codes

Regular maintenance is the key to avoiding error codes and ensuring your elevator’s longevity. Here are some important maintenance tips:

✔ Schedule Annual Inspections – Have your elevator professionally inspected and serviced at least once a year.
✔ Install Surge Protection – Protect your elevator’s electrical components from power surges and lightning.
✔ Replace Aging Parts – Replace worn components before they lead to major failures.

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Why Choose Southern Lifts?

The E2 error code on your elevator signals a motor drive fault, often stemming from electrical issues or aging control systems. While basic troubleshooting like power cycling can offer temporary relief, long-term reliability requires professional expertise.

With over 30 years of experience, Southern Lifts is your trusted partner for diagnosing and resolving elevator issues.

We specialize in ThyssenKrupp LEV elevators, providing:
✔ Fast and reliable solutions for E2 error codes
✔ Expert repairs and upgrades
✔ Routine maintenance to ensure safety and performance

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Final Thoughts

The E2 error code can be a sign of serious issues within your elevator’s control system. While power cycling and basic troubleshooting may help, a professional inspection is the best way to identify and resolve the root cause.

If you're experiencing an E2 error or want to prevent future issues, contact Southern Lifts today. We’ll help you restore your elevator’s reliability and keep it running smoothly for years to come!

Call us today for expert elevator repair and maintenance!

770-334-8916